As a market and technology leader in wire processing, Komax stands for innovative products and solutions. These enable manufacturers to produce seamless quality combined with maximum output. To ensure continuity across the entire life cycle, the best equipment deserves the best service. And this begins even before purchase – when choosing the right system. It includes installation, training during commissioning, and support and maintenance during operation. Moreover, existing plants can gain added value: the right upgrades and expansions extend service life with maximum productivity.

The Komax service promise 

Komax wants to tangibly present the benefits of its services and to show customers what they can expect in concrete terms. To do this, it has anchored its service promise in facts.

1. Productivity: from the first day to the last 

Needs-based services help manufacturers to work more effectively and more efficiently. With Komax services, they can increase their productivity by 20 percent or more. They can raise their return on investment and increase the availability and service lives of their machines and test systems.

2. Prospects: innovation for the future 

Komax invests far more than is usual in the industry into researching and developing new technologies and digital products. Komax currently invests over 50 percent more. Komax is also continuously enhancing its existing hardware and software. This high level of innovation is a decisive factor in helping manufacturers to move forward, now and in the future: thanks to Komax’s range of services, they will benefit from their investments for longer and also have the ability to update older equipment to meet new standards and demands.

3. Partnership: you can rely on Komax 

For over 40 years, Komax has done and will continue to do everything it can to ensure that its customers remain competitive. For example, the company undertakes to maintain machines and test systems for at least seven years after discontinuing production and to supply spare and wearing parts. So it’s no surprise that many Komax products have been in operation for decades.

4. Presence: where there are manufacturers, you’ll find Komax 

Komax’s global presence with over 75 service locations in 51 countries provides benefits for all customers: firstly, Komax can react more quickly from close proximity. Secondly, Komax speaks its customers’ language and is familiar with local factors. Thirdly, Komax guarantees the best spare parts availability in the industry. Fourthly, customers gain access to our worldwide network through their local Komax representative, enabling them to benefit from the knowledge transfer within the Komax Group.

Significant added value for Komax customers 

Every Komax service offering is designed to create real added value for customers and to enhance competitiveness: For example, through more consistent quality, higher availability, greater process reliability, and a longer service life – or even better, all of it put together.