Tailored services for maximum efficiency

The Komax Group offers a wide range of tailored services for customers, that go above and beyond the sale of machines, systems and automation solutions and cover the entire lifecycle of the systems. With this approach, the Komax Group offers holistic solution concepts that increase the productivity and quality of its customers and secure a lasting competitive edge. At the heart of the Komax Group service range is a global network of highly-qualified technicians, engineers and experts, which provide support on-site or via remote maintenance. They are responsible for ensuring that production systems are correctly installed, set up, operated and maintained.

The service portfolio of the Komax Group can be compiled precisely according to individual requirements and wishes. Customers can purchase individual and sophisticated services via ON-DEMAND services, CARE services include longer-term machine or system-related service packages and the digital services of the Komax Group contain various networking solutions such as the cloud-based Service WIRE Insights, previously known under the name Komax Connect.

For customers who want to adapt their capacities flexibly, the Komax Group offers innovative financing solutions. These enable fast responses to changes in demand, without having to make long-term investments. The complete spare parts management is processed via the PARTS service area and tailored training programs provide the necessary knowledge for machine and maintenance personnel. We spoke to Raphael Wespi, Product Manager Smart Machine & Service Business, at WirePro Expo and asked him to explain what the service portfolio of the Komax Group stands for, what advantages it offers for customers in terms of productivity and quality and what support is available despite the challenging market condition.